Extra Large Commode Pad for Toilet Seat - Soft & Waterproof Cushion for Comfort & Hygiene - Ideal for Elderly, Post-Surgery & Disabled Use at Home or Hospital

I have purchased three of these pads over the last ten years and two of the three pads have failed. The third pad (I must be a slow learner) has not been placed into service yet.First pad the velcro pads came off within the first year with no remedy from the company on reinstalling them. They claim "proprietary information" on what glue and what process to replace the velcro with no company provided repair. I can understand why they don't want them returned to the company but why not send the materials need to replace the pads.Second pad was in service (one patient one use a day) for two years and the seams broke.Action Products (the manufacturer) is unwilling to provide a solution and claims that because they do not know how it is cleaned (we followed directions) they only warranty them until you open the package. The paperwork that comes with the pad seems to indicate the product is free of defects in workmanship and materials for five years.This is a lot of money for something with poor service.